Turn IT spend into clearer business outcomes, stronger operations, growth, and lower risk by aligning technology decisions with strategy, operations, and finance
Tie technology choices to margin, growth, and risk.
Pilot first, validate KPIs, then scale what works.
Baseline cost and performance, then map initiatives to P&L impact.
Build a roadmap and budget scenarios around measurable business outcomes.
Reduce waste without harming productivity, growth, or resilience.
Most mid-market companies invest heavily in technology without clear visibility into what is driving performance. We identify what supports growth, what reduces risk, and what creates drag, then build a clearer roadmap for what to keep, optimize, cut, and accelerate.
This work is best suited to leadership teams that need clearer visibility, stronger prioritization, and better financial discipline around technology spend.
Most engagements begin with a fixed-scope IT Value Alignment Assessment
At TNG, we do not just implement technology. We follow the money. We look at where spend is going, what is delivering value, and what is holding the business back. Then we align technology, people, and process to improve performance, reduce risk, and support growth.
We reconcile GL/P&L, contracts, usage, uptime, tickets, and security posture to expose quick wins and structural gaps. Each line item is translated into a business lever—revenue, margin, or risk—so we can set KPIs we’ll improve against. You get a defendable current state and an actions shortlist you can fund now.
Every initiative is tied to P&L impact. We spotlight keep/kill/consolidate decisions, renegotiation targets, and process fixes, quantifying benefits and risks. The result is a clear stack-rank by Impact, Effort, and Risk so you know what deserves fast-track—and what to stop.
A right-sized operating model separates the winners from the losers. Leverage board-ready options (maintain, accelerate, de-risk) with KPIs, owners, and timelines. Decisions become socializable in days, not months—so execution can start while alignment holds.
2–3 proof-of-value use cases will be distilled with instrument KPIs up front, and can be run for 30–60-day pilots. Only what hits targets scales. You get validated ROI, a runbook for rollout, and controls that keep cost, security, and change risk in check.
Monthly value reviews and quarterly board updates keep the plan honest. Live dashboards show KPI movement, variance to plan, savings captured, and risks retired—so you can course-correct early and compound gains over time.
President & CEO | Xtiva Financial Systems
"We never realized that our architecture was killing our GM. We lacked clarity and control over how our technology dollars were being spent, and in determining the appropriate budget for key projects. We've now re-architected our solution, which allowed us to gain visibility, predictability, and optimization across the business, each of which supported the relaunch of our flagship product."
Chief Information Officer | HomeEquity Bank
"They identified inconsistencies in governance, how our technology was being deployed, and excesses in our technology spending. We now have robust governance in place and are well on our way to delivering highly scalable, consistent, and reliable financial services platforms that will enable us to go to market with new and enhanced service offerings."
CEO Engineering Services Firm
"IT is an essential part of our structural engineering firm. But recently, they've been holding us back—we couldn't finish anything! TNG quickly developed a roadmap that prioritized what was most important for us. It enabled productivity while improving security so that we could be confident that we were productive yet protected. They standardized our infrastructure to have fewer points of failure if disaster struck. And finally, they showed us how much IT costs in a way that made sense."
Managing Director, Online Retailer
"We needed a partner who could build budgets, optimize IT spending, and lead us through a multi-year digital transformation. 70% of our IT budget was labour! With TNG, we have it back to 50/50 labour to non-labour. We are on our way to 30/70!
We can now focus on running our business!
We now have service levels and penalties for noncompliance. We have improved security and compliance with industry standards, safeguarding our customers."
CFO, Retail Store Chain
"We had a lot of challenges to overcome. IT was costing 3.5% of revenue, and the company's core applications were aging complex, and difficult to use. There were high volumes of issues in retail locations, and the business was looking for a way to improve things while setting us up for future success
The Narrative Group leveraged their proprietary methodology to identify a roadmap to evergreen their infrastructure, stabilize core applications, reduce store incidents, and charted a path toward IT spending being 1.5% of revenue within 18."
Managing Partner, Law Firm
As a small but growing employment law firm, we were drowning in disconnected systems — case files, billing, and communications were all over the place. We didn’t realize how much time we were losing to inefficient tech until TNG stepped in.
They started by reviewing our cost structure and workflows, then rebuilt our stack with the right cloud and document automation tools, and cut 40% of our software spend in the process.
Now we’re faster, more accurate, and have a clearer picture of our profitability. I no longer feel like IT is a liability — it’s become a strength.
Complex digital transformation projects delivered.
Mid-sized companies, including pharma and life sciences.
Average experience of our senior technology experts.
Satisfaction rate focused on performance and ROI.
Prioritize investments that improve margin, growth, and risk posture.
