Keep your IT environment stable, secure, and cost-effective — while removing day-to-day operational burden from your team. We manage end-user devices, infrastructure, and core systems so leadership gets predictable costs, reduced risk, and clear visibility into IT performance.
Built-In Security
Reliable Operations
Predictable Costs
Executive Visibility
Serving mid-market organizations across North America
Our managed IT services are built for mid-market organizations that need reliability, security, and financial predictability without scaling internal headcount. We take full accountability for your core IT environment, so leadership can focus on running the business, not managing vendors or firefighting issues.
Security is embedded into daily operations, including endpoint protection, identity controls, email security, backup validation, and incident readiness — reducing risk without slowing the business.
24/7 monitoring, patching, and priority-based service ensure systems stay stable and issues are resolved quickly, before they impact productivity or revenue.
Clear service tiers replace hourly billing and tool sprawl. We consolidate vendors, eliminate waste, and help finance teams forecast IT spend with confidence.
Monthly reporting on uptime, tickets, risk, and cost — with optional virtual CIO oversight to align IT decisions to business and financial objectives.
While managed IT services ensure operational stability, structured cybersecurity services reduce risk exposure and protect financial performance. Many mid-market companies require both.
Our managed IT services are offered in clearly defined monthly tiers, starting at $1,500 per month, so organizations can choose the level of coverage, security, and oversight that matches their operational complexity and risk profile. Pricing is designed to be predictable and transparent, without confusing contracts or hidden fees. Most clients start with Essentials or Professional and scale coverage as complexity and risk increase.
Essentials
Foundational monitoring, security, and support
Starting At
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Starting At
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Optional services for organizations that need deeper strategic oversight or expanded infrastructure support.
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Backup and storage are often overlooked parts of IT operations, but they can become major sources of unnecessary cloud spend.
We help clients assess storage usage, retention policies, backup architecture, and egress costs to find savings without compromising security or resilience.
Where it makes sense, we offer StorageHero, Narrative Group’s managed enterprise storage solution, with up to 40% lower cost than hyperscaler storage, no egress or API fees, enterprise-grade performance, and SOC 2 / ISO 27001 certified infrastructure.
We will tell you when it fits, and when it does not.
What's Included
8×5 or 24×7, asset & license management, proactive maintenance, patch compliance
Monitoring, alerting, incident response, capacity planning, and documentation
3-2-1 backups with immutable cloud options up to 50% less (Azure/S3 compatible)
Monthly KPIs (tickets, MTTR, patch compliance, backup success) plus an executive summary tied to risk and cost
contact@narrative-group.com
We operate as a structured, CTO-led managed IT partner — not a reactive helpdesk. Our focus is on predictable operations, built-in security, and financial clarity. Clients get clear service tiers, consolidated vendors, and executive-level reporting tied to risk and cost.
Yes. Our services are designed specifically for organizations that have outgrown ad-hoc IT support but don’t want the cost or complexity of building a large internal IT team. Most clients have 50–500 employees and require reliability, security, and budget predictability.
Absolutely. We often work alongside internal IT leaders or managers, providing operational coverage, security depth, and strategic oversight so internal teams can focus on higher-value initiatives.
Security is embedded into daily operations — including endpoint protection, identity controls, email security, backup validation, and incident readiness. For organizations with higher risk profiles, we also offer fractional vCISO services and compliance support.
Response times are governed by priority-based SLAs and vary by service tier. All plans include proactive monitoring to resolve issues before they impact users, with 24×7 coverage available for organizations that require it.
Pricing is offered in clearly defined monthly tiers starting at $1,500 per month. This replaces hourly billing with predictable costs. Contract terms are straightforward, and services can be scaled as your needs evolve.
Yes. We regularly identify savings through vendor consolidation, licensing optimization, infrastructure right-sizing, and governance improvements. Cost reduction is approached responsibly — without compromising security or performance.
We typically begin with a discovery call to understand your environment, priorities, and risk profile. From there, we recommend an appropriate service tier and outline next steps for onboarding and stabilization.
