Narrative Group delivers IT business solutions designed specifically for midsized organizations that need clarity, control, and measurable return on technology investments. From managed IT services and cybersecurity to cloud, executive advisory, and modernization, our CTO-led approach aligns technology decisions with real business outcomes — not vendor noise.
Predictable, secure IT operations without internal headcount growth.
Technology decisions grounded in financial impact, business priorities, and measurable outcomes.
Fractional CTO & Executive IT Leadership.
Secure, scalable infrastructure designed to support growth while controlling cloud and IT spend.
We speak EBITDA, not just IT. Every recommendation is aligned to your margins and financial goals. We help your IT deliver measurable business performance, maximize IT ROI, and fuel sustainable growth.
We’ve sat in the C-suite. Our team brings decades of enterprise tech leadership to help you scale with clarity — ensuring technology always supports your business goals.
We bring transformation experience to mid-sized companies between $20M–$100M in revenue — delivering big-picture thinking without the bloated cost or complexity of large consultancies.
From cloud to cybersecurity, infrastructure to executive coaching — we align every technology investment with your strategic objectives so nothing falls through the cracks.
Our work connects leadership, finance, operations, and tech — because you need more than just “IT guys.”
We’re not married to any tech stack. We architect solutions that fit your goals, not ours.
President & CEO | Xtiva Finanical Systems
"We never realized that our architecture was killing our GM. We lacked clarity and control over how our technology dollars were being spent, and in determining the appropriate budget for key projects. We've now re-architected our solution, which allowed us to gain visibility, predictability, and optimization across the business, each of which supported the relaunch of our flagship product."
Chief Information Officer | HomeEquity Bank
"They identified inconsistencies in governance, how our technology was being deployed, and excesses in our technology spending. We now have robust governance in place and are well on our way to delivering highly scalable, consistent, and reliable financial services platforms that will enable us to go to market with new and enhanced service offerings."
CEO Engineering Services Firm
"IT is an essential part of our structural engineering firm. But recently, they've been holding us back—we couldn't finish anything! TNG quickly developed a roadmap that prioritized what was most important for us. It enabled productivity while improving security so that we could be confident that we were productive yet protected. They standardized our infrastructure to have fewer points of failure if disaster struck. And finally, they showed us how much IT costs in a way that made sense."
Managing Director, Online Retailer
"We needed a partner who could build budgets, optimize IT spending, and lead us through a multi-year digital transformation. 70% of our IT budget was labour! With TNG, we have it back to 50/50 labour to non-labour. We are on our way to 30/70!
We can now focus on running our business!
We now have service levels and penalties for noncompliance. We have improved security and compliance with industry standards, safeguarding our customers."
CFO, Retail Store Chain
"We had a lot of challenges to overcome. IT was costing 3.5% of revenue, and the company's core applications were aging complex, and difficult to use. There were high volumes of issues in retail locations, and the business was looking for a way to improve things while setting us up for future success
The Narrative Group leveraged their proprietary methodology to identify a roadmap to evergreen their infrastructure, stabilize core applications, reduce store incidents, and charted a path toward IT spending being 1.5% of revenue within 18."
Managing Partner, Law Firm
As a small but growing employment law firm, we were drowning in disconnected systems — case files, billing, and communications were all over the place. We didn’t realize how much time we were losing to inefficient tech until TNG stepped in.
They started by reviewing our cost structure and workflows, then rebuilt our stack with the right cloud and document automation tools, and cut 40% of our software spend in the process.
Now we’re faster, more accurate, and have a clearer picture of our profitability. I no longer feel like IT is a liability — it’s become a strength.
Complex digital transformation projects delivered.
Mid-sized companies, including pharma and life sciences.
Average experience of our senior technology experts.
Satisfaction rate focused on performance and ROI.
Let’s talk about your goals and challenges — we’ll help you map the right path forward
contact@narrative-group.com
Keeping IT support in house provides direct control but requires significant investment in expertise and infrastructure. Outsourcing to business solutions providers offers access to specialized knowledge, reduces risk, and increases efficiency. Most companies discover outsourcing delivers better value and operational advantages.
Process automation streamlines repetitive tasks, reduces risk of human error, and allows employees to focus on strategic work. With just a click, automated workflows can manage data entry, approvals, and reporting. Expert guidance helps organizations identify which processes to automate first for maximum productivity gains.
Successful technology adoption requires comprehensive training, clear communication of benefits, and ongoing support. Organizations should identify key employees as champions, provide hands-on training sessions, and implement systems gradually. Expert guidance helps create adoption strategies that increase efficiency while minimizing operational disruptions.
Managed services providers secure Windows systems through automated patch management, advanced endpoint protection, and continuous monitoring. They implement multi-layered security controls, manage user access, and provide expert guidance. This approach helps organizations protect data, reduce risk, and maintain efficient operations.
Our Fractional CIO service is the perfect solution. We provide your healthcare organization with executive-level strategic leadership for a fraction of the cost of a full-time hire. This service includes budget oversight, technology roadmap development, and guidance on your digital transformation, ensuring your IT strategy is always aligned with your goals for better patient care.
Implementation timelines vary based on solution complexity and organizational readiness. Simple software deployments may take weeks, while comprehensive business solutions require 3-6 months. Success depends on proper planning, employee training, and expert guidance to ensure quality implementation processes.
Quality assurance involves thorough testing, user acceptance validation, and phased rollouts to reduce risk. Organizations should establish clear success metrics, conduct regular reviews, and maintain documentation. Expert guidance helps implement controls that protect data integrity and maximize productivity.
Companies measure efficiency through key performance indicators like task completion time, error rates, and employee productivity metrics. Track cost savings, customer satisfaction, and process automation success. Expert guidance ensures organizations focus on metrics that matter most for their industry growth.
Essential data protection includes encryption, access controls, regular backups, and employee training. Organizations must implement security policies, monitor network activity, and maintain compliance documentation. Cloud services offer enhanced protection that helps companies reduce risk and protect customers effectively.
