Prevent downtime, cut risk, and control costs with one accountable MSP partner. Keep Your Business Running, Secure, and Future-Ready
Uptime
Built in Security
Faster Support
Predictable Costs
Get IT that just works: 24/7 monitoring, patching, rapid response—security baked in (EDR, MFA, backup tests, incident readiness). Clear reports on uptime, tickets, risk, and ROI. We cut vendors, renegotiate waste, and boost governance. Start with an assessment, right-size, scale—brief the board ROI
Proactive IT Management That Works While You Work 24/7 monitoring, maintenance, and support—so your team stays productive and protected.
A Stronger, Safer IT Foundation Subhead: We manage servers, networks, and security controls so operations stay fast, stable, and compliant.
Enterprise‑Level Security Leadership Without the Overhead Subhead: Get risk assessments, policy, incident response, and continuous improvement—led by a fractional CISO.
Your Safety Net for Business Continuity Automated backups, multi‑site redundancy, and failover testing—so you know RTO/RPO before you need them.
One-stop shop to negotiate the best rates on Apple, Lenovo, Dell laptops, peripherals, Software and Servers. Benefit from procurement management so nothing falls through the cracks.
We baseline risk, uptime, tickets, and total cost to pinpoint quick wins and structural gaps. You get a concise report that ties issues to business impact and prioritizes actions you can fund.
We the operating model—identity, endpoints, backup/DR, and support—while consolidating tools and vendors. The output is a board-ready roadmap with SLAs, KPIs, and a clear budget.
Changes land in phased waves to reduce disruption: patching, EDR/MFA, config cleanup, and migrations as needed. We manage change windows, train users, and validate controls before hand-off.
24/7 monitoring and helpdesk run to priority-based SLAs. You’ll see monthly scorecards (uptime, tickets, risk, savings) and a quarterly review to tune spend, performance, and security over time.
President & CEO | Xtiva Finanical Systems
"We never realized that our architecture was killing our GM. We lacked clarity and control over how our technology dollars were being spent, and in determining the appropriate budget for key projects. We've now re-architected our solution, which allowed us to gain visibility, predictability, and optimization across the business, each of which supported the relaunch of our flagship product."
Chief Information Officer | HomeEquity Bank
"They identified inconsistencies in governance, how our technology was being deployed, and excesses in our technology spending. We now have robust governance in place and are well on our way to delivering highly scalable, consistent, and reliable financial services platforms that will enable us to go to market with new and enhanced service offerings."
CEO Engineering Services Firm
"IT is an essential part of our structural engineering firm. But recently, they've been holding us back—we couldn't finish anything! TNG quickly developed a roadmap that prioritized what was most important for us. It enabled productivity while improving security so that we could be confident that we were productive yet protected. They standardized our infrastructure to have fewer points of failure if disaster struck. And finally, they showed us how much IT costs in a way that made sense."
Managing Director, Online Retailer
"We needed a partner who could build budgets, optimize IT spending, and lead us through a multi-year digital transformation. 70% of our IT budget was labour! With TNG, we have it back to 50/50 labour to non-labour. We are on our way to 30/70!
We can now focus on running our business!
We now have service levels and penalties for noncompliance. We have improved security and compliance with industry standards, safeguarding our customers."
CFO, Retail Store Chain
"We had a lot of challenges to overcome. IT was costing 3.5% of revenue, and the company's core applications were aging complex, and difficult to use. There were high volumes of issues in retail locations, and the business was looking for a way to improve things while setting us up for future success
The Narrative Group leveraged their proprietary methodology to identify a roadmap to evergreen their infrastructure, stabilize core applications, reduce store incidents, and charted a path toward IT spending being 1.5% of revenue within 18."
Managing Partner, Law Firm
As a small but growing employment law firm, we were drowning in disconnected systems — case files, billing, and communications were all over the place. We didn’t realize how much time we were losing to inefficient tech until TNG stepped in.
They started by reviewing our cost structure and workflows, then rebuilt our stack with the right cloud and document automation tools, and cut 40% of our software spend in the process.
Now we’re faster, more accurate, and have a clearer picture of our profitability. I no longer feel like IT is a liability — it’s become a strength.
Complex digital transformation projects delivered.
Mid-sized companies, including pharma and life sciences.
Average experience of our senior technology experts.
Satisfaction rate focused on performance and ROI.
Get proactive monitoring, rapid response, and enterprise-grade protection that turns your technology into a competitive advantage.
contact@narrative-group.com
Yes, managed service providers deliver comprehensive device, identity, and access controls for office and remote employees. They manage cloud infrastructure, ensure compliance across hybrid locations, and provide security solutions that protect both on-premises networks and cloud servers seamlessly.
Yes, if existing tools add value, managed service providers will integrate them into your security solutions. However, they consolidate redundant software and systems that don't enhance productivity, allowing businesses to focus resources on cost effective tools while maintaining seamless operations.
Managed security services provide response times based on priority-based SLAs, with real-time visibility into incident status. Security experts deliver immediate threat detection and rapid incident response, ensuring critical threats receive instant attention while maintaining transparent monitoring operations.
Managed service providers maintain expertise in industry-specific regulations, implementing compliance frameworks, monitoring systems, and documentation processes. They provide regular audits, risk assessments, and policy updates to ensure your organization meets regulatory requirements consistently.
Managed security service providers offer shared security expertise across multiple clients, reducing per-organization costs. This outsourcing model provides access to specialized threat hunting tools, security information systems, and 24/7 monitoring without the overhead of full-time employees.
Scalable storage solutions automatically expand capacity on demand while maintaining robust data protection protocols. These systems include redundant backups, real-time replication, and automated failover mechanisms to prevent data loss as your business grows and storage needs increase.
Application service providers collect security information from cloud computing environments, analyzing patterns across networks and systems. They provide threat intelligence feeds, monitor application performance, and detect anomalies that could indicate security threats or operational issues.
Outsourcing security operations provides access to specialized cybersecurity expertise, advanced threat detection tools, and 24/7 monitoring capabilities. This approach is more cost effective than building internal teams while ensuring comprehensive protection against evolving threats.
Customers receive 24/7 monitoring, proactive maintenance, patch management, and performance optimization for cloud infrastructure. Support includes server management, network monitoring, software updates, and immediate incident response to maintain operational efficiency and security.
Managed service providers deploy advanced threat detection, intrusion detection systems, and continuous monitoring to safeguard sensitive data. They implement vulnerability management protocols and provide security expertise to identify threats before bad actors can compromise your organization's digital assets.
